Overglorified Office Administrator
Saturday, 1 May 2021 03:34So my colleagues and friends like to say that I'm the super admin at the company, and while I'm grateful for the vote of confidence from everyone, I also think they are exaggerating. There are loads more super-admins around and I know for a fact that I don't compare to them, but I think my colleagues think that I am because of my work attitude of "if I want to get things done, better do it myself and not rely on others."
So I managed to twist the IT department to loan a spare laptop for the conference room with full video-conference set up, as I'm anticipating my Boss leaving town for some other business for a while. That conference room is a shared conference room so the practice was, whoever needs to present anything, they bring their own laptops and hook it up to the projector, so there was never a "conference room computer" people to use.
Well, because of what I asked IT to do, now there is.
Today, after much confusion (my Boss cancelling on people and then suddenly reinstating the meetings again with 3 minutes to spare), the other people came up to me and asked if they could relocate to another conference room because the laptop wasn't working.
I raised an eyebrow. "How do you mean not working?"
"You can't log in!"
I thought that weird. IT set that up just yesterday, so I didn't have the chance to check it out just yet. So I went to the conference room to have a look. Laptop sitting on the conference table, nice, compact. With the anti-theft thing keyed in and tied into a hidden part of the table (where you can hide all the cables, etc). Without thinking, I tried to log in and indeed, it didn't work out.
So I looked at it again. I noticed one thing. The table was very clean. And then it clicked. The LAN line isn't connected, there was no internet, of course it couldn't get logged into the company domain. Then the VGA cable was not connected, so the projector wasn't showing anything.
But I did a boo-boo. When I noticed the LAN line wasn't connected, I made an off-hand comment (totally no malicious intent) of "ah the genius forgot to connect the LAN line" LOL and immediately I realized I said something wrong, coz the guy that complained that the laptop wasn't working was standing just next to me. I had to backtrack and keep putting myself down by saying, "ah, look how clever I am, I've forgotten about the VGA line, of course it won't display on the projector," and after some more cold minutes "geez, am I being such a klutz, the power's not connected!" (Despite it having no effect on whether the laptop would work or not LOL)
The computer worked immediately as soon as I connected the LAN line, but logging into a new computer takes forever, and now the guy was saying "how will you project MY presentation then?" With an accusatory tone that, now I've wasted time getting the laptop to set up to my account. Geez. So why didn't you log in when I said the LAN line was connected? I didn't want to cause a fight, so I just told him to email that to me. And he was trying to be a smartass by saying "oh but if you log in into Outlook it will take forever to download the emails from the server as well!"
Again, I said something not-that-good without the intention of causing harm. "Easy, I'll just log in by Webmail then."
Well, they were stunned. Those colleagues that had been working for a while commented "But Webmail has been deactivated!!!" And those colleagues that are newer went "We don't have Webmail in this company!"
I calmly typed in the webmail address and said "Webmail only works when you are within the company domain. You can't log in at home, but you can log in at work. The only thing is it doesn't allow you to actually download anything, so you'll have to stream your presentation. But it's still faster than waiting for Outlook to download my entire mailbox onto a new computer."
So, for something that the others would request a change of the meeting venue, or to actually call IT field services, I managed to troubleshoot all that for them. I'm not trying to make fun of the people who don't know how to work computers, but come on, they are from the younger generation, they supposedly have a lot of work experience, they supposedly have experience in technology. It's not an attempt to write code. It was just putting the cables together. I mean, if you look at a USB cable, you would not try to stuff it into the VGA slot right?
So I managed to twist the IT department to loan a spare laptop for the conference room with full video-conference set up, as I'm anticipating my Boss leaving town for some other business for a while. That conference room is a shared conference room so the practice was, whoever needs to present anything, they bring their own laptops and hook it up to the projector, so there was never a "conference room computer" people to use.
Well, because of what I asked IT to do, now there is.
Today, after much confusion (my Boss cancelling on people and then suddenly reinstating the meetings again with 3 minutes to spare), the other people came up to me and asked if they could relocate to another conference room because the laptop wasn't working.
I raised an eyebrow. "How do you mean not working?"
"You can't log in!"
I thought that weird. IT set that up just yesterday, so I didn't have the chance to check it out just yet. So I went to the conference room to have a look. Laptop sitting on the conference table, nice, compact. With the anti-theft thing keyed in and tied into a hidden part of the table (where you can hide all the cables, etc). Without thinking, I tried to log in and indeed, it didn't work out.
So I looked at it again. I noticed one thing. The table was very clean. And then it clicked. The LAN line isn't connected, there was no internet, of course it couldn't get logged into the company domain. Then the VGA cable was not connected, so the projector wasn't showing anything.
But I did a boo-boo. When I noticed the LAN line wasn't connected, I made an off-hand comment (totally no malicious intent) of "ah the genius forgot to connect the LAN line" LOL and immediately I realized I said something wrong, coz the guy that complained that the laptop wasn't working was standing just next to me. I had to backtrack and keep putting myself down by saying, "ah, look how clever I am, I've forgotten about the VGA line, of course it won't display on the projector," and after some more cold minutes "geez, am I being such a klutz, the power's not connected!" (Despite it having no effect on whether the laptop would work or not LOL)
The computer worked immediately as soon as I connected the LAN line, but logging into a new computer takes forever, and now the guy was saying "how will you project MY presentation then?" With an accusatory tone that, now I've wasted time getting the laptop to set up to my account. Geez. So why didn't you log in when I said the LAN line was connected? I didn't want to cause a fight, so I just told him to email that to me. And he was trying to be a smartass by saying "oh but if you log in into Outlook it will take forever to download the emails from the server as well!"
Again, I said something not-that-good without the intention of causing harm. "Easy, I'll just log in by Webmail then."
Well, they were stunned. Those colleagues that had been working for a while commented "But Webmail has been deactivated!!!" And those colleagues that are newer went "We don't have Webmail in this company!"
I calmly typed in the webmail address and said "Webmail only works when you are within the company domain. You can't log in at home, but you can log in at work. The only thing is it doesn't allow you to actually download anything, so you'll have to stream your presentation. But it's still faster than waiting for Outlook to download my entire mailbox onto a new computer."
So, for something that the others would request a change of the meeting venue, or to actually call IT field services, I managed to troubleshoot all that for them. I'm not trying to make fun of the people who don't know how to work computers, but come on, they are from the younger generation, they supposedly have a lot of work experience, they supposedly have experience in technology. It's not an attempt to write code. It was just putting the cables together. I mean, if you look at a USB cable, you would not try to stuff it into the VGA slot right?

